If you are encounter any issue while using our website, please contact our friendly customer service members, who will give you guidance throughout the website. Email: info@fafahk.com Whatsapp: +852-95057688

In the event that your item is unavailable during check out, please kindly delete the specific item in order to continue to process your order. We don’t want you to leave our website feeling disappointed so we strongly suggest using our “Wishlist” function located on the specific product page so we can notify you as soon as the item(s) is back in stock. Please also be aware that items in your basket do not mean they are reserved. Other customers may check out beforehand and items in your basket may go Out of Stock. If your item is a popular item and low in stock, we suggest checking out ASAP in order for you to have an enjoyable shopping trip with us.

If you are having any problems using the voucher code, please check the terms and conditions of the voucher regarding redemption eligibility (expiry date, exclusions, etc.) in order to see if it’s applicable to the items in your basket.

Unfortunately, once your order is placed, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause disruption in the preparation of your order. We highly suggest that you review your basket before checking out.

You will be able to check the status of your order by logging in to “My Account” via iflower.hk. You will receive another email with the shipping tracking ID once your order has left our warehouse and is on its way to your doorstep. If you need further assistance, please contact our customer service team.

Given the popularity of our products, if you want to purchase any item items in bulk please contact our office through Email: info@iflower.hk WhatsApp: +852-6233 2388 iflower reserves the right to conduct transaction verification processes, decline or cancel your order, reduce the quantity of your order and/or terminate your account without prior notice if these Terms are violated. You may receive a callback or email from our Customer Service conducting transaction verification related to an order. Please visit our Legal Terms of Use Page for more information.

Orders are confirmed once payment has been completed. You should receive an order confirmation email with an invoice attached within 24hrs of placing an order. You may also view your order status online via “My Account” If you need further assistant, please contact our Customer Service team.

After you have successfully placed your order online, you will receive an email that contains the details of your order. You may also monitor your order through “My Account” If you have not received your order confirmation, please check the entered email address, then contact our Customer Service team.

Yes. Add a note or tell us via WhatsApp your preferred colors and budget, and we will match them.

Yes. We accept bulk orders for company openings, meetings, weddings, and events. Contact us for a quote.

Yes. After preparation, we can send a photo of the actual product for confirmation, especially for custom or premium orders.

If a flower is out of stock, we will substitute a similar bloom or color and confirm with you first to keep the look close.

Yes. Choose the delivery date at checkout or note your preferred date, and we will reserve it for you.

For eligible and approved return, FAFAHK will provide a refund via the original payment method. Refund(s) may take up to 28 working days, due to variation between payment providers and banks.

Most payments are processed immediately. Please kindly check your bank or card provider to see if the payment has been deducted from your account. If the order status does not update within 24 hrs, please check your junk email and contact Customer Service. Please do not re-enter your card details again to avoid double orders

TT FPS Credit Card

We accept bank transfer, FPS (Faster Payment System), PayPal, credit card, WeChat Pay, and AlipayHK.

Yes. Choose FPS at checkout and scan our Faster Payment System QR code or enter the identifier.

Yes. Checkout supports PayPal and major credit cards (Visa, MasterCard).

After transferring, please send a screenshot of the receipt via WhatsApp or email with your order number.

Refunds are usually returned to the original payment method within 3 to 7 business days after confirmation, depending on the bank or platform.

We do not have a timeslot for our deliveries. You may contact our courier if there is a preferred delivery time so they can arrange it for you.

Our warehouse is closed during Public Holidays, your orders will be processed on the next working day.

If you are not available to receive the order, you may contact our courier partner to arrange a re-delivery at your suitable time. In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. Further information please check our Return and Exchange policy. You may contact our Customer Service team for further assistance.

Please log in to “My Account” to check the status of your order and if it's beyond our delivery timeframes. If further assistance is needed, please contact our Customer Service team.

Our courier does not charge any re-delivery fee. If you are not available to receive your order, please contact our courier partner to arrange a re-delivery at your chosen time. In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse and a processing fee (25% of your total bill). You may contact our Customer Service members for further assistance.

Once your order is placed, we are unable to make any changes, additions or amendments. In the event that the provided address is indicated on the order is incorrect and the package is delivered, iflower will not be liable for any replacement or refund. We highly suggest reviewing your delivery address before checking out.

To track your order please click the link attached in the shipping confirmation. You may also visit “My Account” and click on your order ID. You will receive your shipping confirmation email once your package is dispatched from our warehouse. You may also contact the courier assigned to your order and provide them with the tracking number shown in your email.

Unfortunately, we do not offer this option at the moment. However, we are working hard to make this possible for our beloved customers.

It depends

To track and check the status of your order please click the link attached in the shipping confirmation. You may also visit “My Account” and click on your order ID We will send you a shipping confirmation via email once your package is dispatched from our warehouse. You may also contact the courier assigned to your order and provide them with the tracking number showing in your email or you may click on this link https://www.sf-express.com/hk/en/

We deliver across Hong Kong Island, Kowloon, the New Territories, and most outlying islands. Some remote areas incur a surcharge.

Outlying island deliveries usually carry a surcharge and depend on transport and ferry schedules. Please check with us before ordering.

Same-day delivery usually requires ordering before 1 p.m. The actual cut-off depends on the area and stock.

You can choose a morning, afternoon, or evening slot. The exact time depends on the route and traffic.

Base delivery fees in urban areas depend on the order amount. Some areas or time slots may add a fee, shown at checkout.

We will call the recipient to arrange a safe drop-off or reschedule, and take a delivery photo for record.

Depending on building rules, we try to deliver to the door. If security restricts access, we coordinate a lobby handover with the recipient.

Before delivery we call or text the recipient to ensure someone is available to receive.

Provide the company name, floor, and recipient extension, and note office hours to avoid missed deliveries after close.

Yes. Provide the hotel or hospital name, room or ward number, and follow that venue delivery rules.

iflower stands behind all of our products. We do our best to ensure that all products are of a high quality and correct orders are delivered before they leave the warehouse. In the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact our Customer Service Team. You must send us an email at cs@iflower.hk or through WhatsApp +852-62332388 with the following information for troubleshooting within 7 working days of receipt: 1. Your order number 2. The matter of issue e.g. incorrect, missing or defective item 3. Image of item/parcel(s) received 4. Your contact number and name for follow up If the Item is in stock, we will arrange for a replacement. Otherwise, a refund will be issued to you. Our Customer Service will be here with you to assist throughout the process.

Different skin types and skin conditions may react differently to our products and brands. The ingredients of the product could be found online to help you identify any sensitivities with certain ingredients. It’s always best to know and understand how your skin reacts to different products and ingredients. In the unlikely event that you have experienced an allergic reaction, please seek medical advice as soon as possible. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

Please check our detailed returns and exchanges policy through the link below: https://www.iflower.hk/returns/

Take a photo within 2 hours of delivery and contact us. We will arrange a replacement or refund.

If we delivered the wrong product, please notify us promptly and we will collect it and send the correct arrangement.

Flowers are perishable and generally not returnable unless there is a quality issue. For quality problems, follow the steps above.

Please visit “My Account” to review your points balance.

If you have any problems or concern about your membership, please contact our Customer Service Members at email: cs@iflower.hk WhatsApp: +852 6233 2388

Points will be expired annually(starting from the date of registration). Hence, remember to use up your points before it expires!

Yes, you will receive an email notification as a reminder to make a redemption from iflower.hk before your points expire.

No, gorgeous

If there is any problem with your account (e.g. unable to log in, suspected hacked account, or any other technical problems, etc.), please contact our customer service team immediately. We will submit your case to the relevant department for processing as soon as possible. Email: cs@iflower.hk WhatsApp: +852-62332388

Register an account on our website to become a member automatically. View points and offers in the member center.

Members enjoy point rebates, birthday offers, member-only discounts, and early access to new arrivals.

Points can be redeemed for part of the order amount at checkout, auto-converted at a set ratio. See the member center for details.

Yes. Members get an exclusive discount or gift in their birthday month. Make sure your birth date is filled in your account.

We LOVE to hear from our customers, especially about a product we do not currently carry. Feel free to send us your requested brand to Customer Service.

Of course, precious. We have pledged to serve XXX with

We know and understand how frustrating it is when a product is Out of Stock. Please click the “My Wishlist” button located on the product page. You will receive an automated notification via email once the item is back in stock.

We are here to help you out! Simply contact us through Whatsapp: +852-62332388 or email us at: cs@iflower.hk and state your problem, our customer service agent will be with you in no time.

We are open daily and accept online orders 24 hours. For customer service inquiries, please contact us during office hours.

Yes. During office hours, send the product, quantity, and delivery details via WhatsApp and we will follow up.

Contact us via the website contact form, WhatsApp, or email, and we will reply as soon as possible.

You can choose a funeral arrangement on our website, or send us the stand specifications, couplet text, and delivery location via WhatsApp, and we will arrange it for you.

Yes. For same-day orders, please place the order as early as possible and state the ceremony time so we can deliver within the requested time slot.

Yes. Please provide the top line (recipient), bottom line (sender), and the condolence phrase, and we will write it in the traditional format.

Usually delivered the evening before or the morning of the ceremony to the funeral home or venue, ensuring on-time display.

We offer flower stands, wreaths, baskets, columns, and somber bouquets to suit different funeral needs.

It depends on stock and location. For urgent orders, please call or WhatsApp us directly and we will reply as soon as possible about availability.

Yes. Tell us the titles and relationship, and we will write the top and bottom lines using appropriate traditional wording.

The standard flower stand is about 1.8 meters tall. Double-layer or larger sizes are also available on request.

Yes. White, beige, and somber-toned arrangements are common choices for funerals and can be selected on the product page or requested from us.

After you place and pay for the order, we will send a confirmation message and notify you again before delivery.

You can order opening flower baskets on our website, or send the congratulatory message, shop name, and delivery details via WhatsApp, and we will arrange it.

Yes. Please provide the shop name, congratulatory message, and sender name, and we will display it on a red card or banner.

Yes. Please provide the opening date and preferred delivery time, and we will deliver before the opening.

We offer single-layer, double-layer baskets, flower stands, and combined rows in festive colors such as red, gold, and purple.

We recommend delivery on the morning of the opening so the displays are neatly placed before the doors open.

Yes. Multiple stands can be arranged in a neat row, ideal for shopfronts or ceremony venues. Please book early.

Fresh flowers typically last 5 to 7 days, depending on the flower type, temperature, and care.

Keep the bouquet in a cool, ventilated spot away from direct sunlight and air-conditioner outlets, and check the water level daily.

We suggest changing the water daily or every other day, trimming 1 to 2 cm off the stem ends each time.

You can try cutting the stems at an angle and soaking them in warm water for about an hour; some flowers will perk up.